Privacy Policy

Last Updated: 23 October 2025

Welcome to https://www.eco4nations.co.uk (“the Website”). Eco 4 Nations Ltd is a trading name of Infiniti Building Services Ltd, a company committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Energy Company Obligation (ECO4) scheme, the Data Protection Act 2018, and the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect the following categories of personal information to assess your eligibility for government-funded energy-efficiency grants and to deliver our services effectively:

• Personal Identification Data: Your full name, address, postcode, telephone number, email address, and any other contact details provided to us.
• Eligibility and Property Data: Information used to assess your eligibility under the ECO4 or LA Flex schemes, such as household income, benefits received, energy usage, property type, EPC rating, and heating system details.
• Interaction Data: Records of your communication with us via phone, email, website forms, or social media, including feedback and enquiries.

2. How We Use Your Information

Eco 4 Nations Ltd (trading as Infiniti Building Services Ltd) uses your personal data for the following legitimate business purposes:

• Grant Eligibility Assessment: To determine your qualification for ECO4 or related funding schemes and to connect you with approved installers.
• Customer Support & Communication: To contact you regarding your application, provide updates, and respond to any queries.
• Operational & Compliance Requirements: To meet our obligations under UK government funding schemes, and for auditing, quality assurance, and legal compliance purposes.
• Marketing & Future Offers (if you consent): To inform you of future grant schemes, products, or services that may benefit you.

3. Data Retention

We retain your personal information for up to six (6) years from the date of collection, or longer if required by law or for ongoing compliance audits under the ECO4 framework. After this period, data will be securely deleted or anonymised in accordance with GDPR standards.

4. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you.
• Rectification: Ask us to correct or complete any inaccurate or incomplete information.
• Erasure: Request that we delete your data, subject to legal or regulatory retention obligations.
• Restriction of Processing: Limit how we use your data under certain conditions.
• Data Portability: Receive your data in a structured, commonly used, machine-readable format.
• Objection: Object to the processing of your data, including marketing activities.

To exercise your rights, please contact us at: info@eco4nations.co.uk

5. How We Protect Your Information

We employ strict technical and organisational security measures to safeguard your data from loss, misuse, or unauthorised access. These include encrypted data storage, limited access control, secure transmission protocols (SSL), and regular security audits.

6. Data Sharing and Third-Party Disclosure

Eco 4 Nations Ltd does not sell or trade personal data. We may share limited information in the following cases:

• With Approved Partners or Installers: Only where necessary to process your ECO4 or related grant application. All partners are required to adhere to strict confidentiality and GDPR compliance.
• Service Providers: We may engage trusted third parties (e.g., CRM platforms, auditors) who process data on our behalf under data-processing agreements.
• Legal or Regulatory Authorities: When required by law, regulation, or government funding obligations.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be published on this page with a revised “Last Updated” date. Your continued use of our website and services constitutes acceptance of these updates.

8. Contact Us

If you have any questions or wish to exercise your data rights, please contact us at: